Welcome to our FAQ page! Here you’ll find answers to common questions about shopping with us. If you can’t find the information you need, feel free to reach out to our customer service team by emailing info@kaeyfour.com

1. What is your return and exchange policy?

All sales are final. We do not offer returns, refunds, or exchanges for issues such as incorrect sizing, change of mind, or ordering the wrong item.

If your order is lost in transit or arrives damaged, please contact us at info@kaeyfour.com as soon as possible. For damaged items, please include clear photos of the item and packaging so we can properly assess the issue.

For orders lost in transit, we will work with the shipping carrier to investigate and resolve the matter. For damaged items, we will work with you to determine an appropriate resolution.

2. Can I change or cancel my order after it's been placed?

Once an order has been placed, it is processed promptly to ensure timely delivery. If you notice an error in your order immediately after placing it, please contact us as soon as possible. While we may be able to make corrections before your order ships, changes are not guaranteed once an order has been submitted.

Please carefully review your order, including all items, sizes, colors, and shipping information, before completing checkout.

3. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination. You will be able to see the available shipping options at checkout.

4. Are there any additional fees for international orders?

For international shipments, please be aware that your country may charge customs duties, taxes, or import fees on the items you order. These fees are not included in your shipping total at checkout, and you will be responsible for paying any such fees upon delivery. We recommend checking with your local customs office for information on these charges before placing an order.

5. How can I track my order?

Once your order has shipped, we’ll send you a confirmation email with tracking information. You can use the tracking number to monitor the status of your shipment. If you have any issues with tracking, please contact us for assistance.

6. I received the wrong item. What should I do?

We're sorry if something went wrong with your order! If you received the wrong item, please contact our customer service team immediately at info@kaeyfour.com

7. How can I contact customer service?

If you have any questions, need assistance, or want to make a size exchange, our customer service team is here to help! You can reach us by email at info@kaeyfour.com

All Sales Are Final.

We do not accept returns or issue refunds for any items once the order has been placed.