Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to common questions about shopping with us. If you can’t find the information you need, feel free to reach out to our customer service team by emailing info@buydamage.com

 

1. What is your return and exchange policy?

All sales are final. However, we do offer a one-time size exchange per item for items that do not fit as expected. Exchange requests must be made within 30 days of receiving your order. The item must be in unused, unworn, and original condition with all tags and packaging intact. You will be responsible for return shipping costs, and exchanges are subject to product availability.

For full details, please visit our Return & Exchange Policy.

 

2. How do I know which size to order?

We understand that finding the perfect fit can be tricky! We provide a size guide on each product page to help you select the right size based on measurements. If you're still unsure, feel free to reach out to us, and we can assist you with specific sizing questions.

 

3. Can I change or cancel my order after it's been placed?

Once an order is placed, it is processed quickly to ensure timely delivery, and we are unable to make changes or cancel orders once they have been confirmed. Please double-check your order before completing the checkout process.

 

4. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination. You will be able to see the available shipping options at checkout.

 

5. Are there any additional fees for international orders?

For international shipments, please be aware that your country may charge customs duties, taxes, or import fees on the items you order. These fees are not included in your shipping total at checkout, and you will be responsible for paying any such fees upon delivery. We recommend checking with your local customs office for information on these charges before placing an order.

 

6. How can I track my order?

Once your order has shipped, we’ll send you a confirmation email with tracking information. You can use the tracking number to monitor the status of your shipment. If you have any issues with tracking, please contact us for assistance.

 

7. What do I do if my order is lost or damaged in transit?

If your order is lost or damaged, please contact us immediately at info@buydamage.com. We will work with the shipping carrier to resolve the issue and make sure you're satisfied with the outcome. For damaged items, please send us photos of the damage, and we will assist you in resolving the matter.

 

8. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • [Any other payment options you offer, like Apple Pay, Google Pay, etc.]

 

9. I received the wrong item. What should I do?

We're sorry if something went wrong with your order! If you received the wrong item, please contact our customer service team immediately at info@buydamage.com. We will resolve the issue as quickly as possible and arrange for the correct item to be sent to you.

 

10. How can I contact customer service?

If you have any questions, need assistance, or want to make a size exchange, our customer service team is here to help! You can reach us by email at info@buydamage.com

 

 

 

Return & Exchange Policy

All Sales Are Final, Except for Size Exchanges.

 

We do not accept returns or issue refunds for any items once the order has been placed.

One-Time Size Exchange:

  • We offer one size exchange per item if the item does not fit as expected.
  • Exchange requests must be made within 30 days of receiving your order.
  • The item must be in unused, unworn, and original condition with all tags and packaging intact.
  • Exchange requests are subject to product availability. If your requested size is unavailable, we may offer store credit or a similar replacement item, as appropriate.

How to Request an Exchange:

  1. Contact us at info@buydamage.com within 30 days of receiving your order.
  2. Provide your order number, item(s) you wish to exchange, and the desired size.
  3. Once we approve your exchange, you will receive return instructions.

Return Shipping Costs:

  • You are responsible for covering the shipping cost of returning the item.
  • We recommend using a trackable shipping method,